| It has always been in the Severn-Lamb
culture that the relationship with the client does
not end the moment their product leaves our factory,
in most cases the relationship has only just begun.
With this in mind Severn-Lamb are able to offer
servicing, maintenance, and repairs as part of there
after sales service, on all of their products to
ensure they have many years of trouble free operating.
Servicing
No body knows the Severn-Lamb product range more
than our team of highly skilled Severn-Lamb engineers.
Each product is built to an exceptional standard
and is always in strict compliance of environmental
laws and competent ministries. To ensure a life
times worth of trouble free operation Severn-lamb
offer a servicing program that supports the manuals
and schedules that come with every product.
From our UK based headquarters Severn-Lamb can
send one of their engineers to your site periodically
to carry out a full service on your product. The
visit can be arranged to suit your needs. For
most operators it will be important that they
are fully operational prior to there busiest periods
so often servicing schedules are advised for out
of season months.
Spare's & Repairs
Occasionally, as with all products there is a
need to make running repairs. Although Severn-Lamb
looks to keep these to a minimum, by scrupulously
refining their design and production methods,
they are often unavoidable when having to rely
on third party components. For added peace of
mind Severn-Lamb carry many stock items and are
able to offer a fast response to spare's requests
and in extreme cases are able to send engineers
out to carry out such repairs.
Warranty
All Severn-Lamb products come with a full 12
months warranty covering parts and labour. In
the event of a product or part failure Severn-Lamb
shall first up offer expert advice over the telephone
to hopefully come to a quick resolution or organise
the replacement of the part free of charge. If
the product continues to have problems then an
engineer shall be despatched or a local contractor
sent to resolve the issue.
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